Jobs Description

VACANCY FOR A CUSTOMER SERVICE ENGINEER

Job Description

Vacancy for a Customer Service Engineer

Our client is a representative of a renowned manufacturer of electrical appliances. The company is into sales, distribution, installation, servicing and repairs of the brand’s air-conditioners, voltage regulators, etc. As a result of growth, the service of a Customer Service Engineer is required for immediate employment.

DEPARTMENT: Technical Operations

REPORTS TO: GM

BASIC FUNCTIONS: To oversee after-sales support to Clients, including the logistics and deployment of Technicians to provide installation, repairs and routine maintenance services

PRINCIPAL RESPONSIBILITIES:

Installation Contract Management:

To seek bids for commercial and residential air-conditioning projects
To assess, cost and quote for residential and commercial air-conditioning projects
To supervise air conditioning projects including procurement and installations
To supervise sub-contractors on air conditioning projects including site supervision
 

Service Contract Management:

To assess, cost and quote for services including repairs and routine maintenance
To establish and maintain a database of all customers in liaison with the Accounts department
To persuade customers to sign service contracts for the routine maintenance of their air conditioners
To predict the service needs of customers and make necessary arrangements to meet those needs
To prompt listed customers and agree convenient timing for the service calls as they fall due
To schedule the service calls and notify the Service Technicians and ensure that all service calls are made
To attend to customers off-contract service calls and ensure that all such calls are promptly attended to in a professional manner
 

Logistics:

To provide necessary logistics for after-sales services

Safety:

To create a Safety program and ensure compliance by all personnel

Accounting:

To procure invoices for service contracts and off – contract calls and ensure that all invoices are paid

Other duties:

Carry out any other related duties, as may be required.

Job Requirements: