A trademark recruitment portal of StreSERT Services Limited
Vacancy for a Customer Service Engineer
Our client is a representative of a renowned manufacturer of electrical appliances. The company is into sales, distribution, installation, servicing and repairs of the brand’s air-conditioners, voltage regulators, etc. As a result of growth, the service of a Customer Service Engineer is required for immediate employment.
DEPARTMENT: Technical Operations
REPORTS TO: GM
BASIC FUNCTIONS: To oversee after-sales support to Clients, including the logistics and deployment of Technicians to provide installation, repairs and routine maintenance services
PRINCIPAL RESPONSIBILITIES:
Installation Contract Management:
To seek bids for commercial and residential air-conditioning projects
To assess, cost and quote for residential and commercial air-conditioning projects
To supervise air conditioning projects including procurement and installations
To supervise sub-contractors on air conditioning projects including site supervision
Service Contract Management:
To assess, cost and quote for services including repairs and routine maintenance
To establish and maintain a database of all customers in liaison with the Accounts department
To persuade customers to sign service contracts for the routine maintenance of their air conditioners
To predict the service needs of customers and make necessary arrangements to meet those needs
To prompt listed customers and agree convenient timing for the service calls as they fall due
To schedule the service calls and notify the Service Technicians and ensure that all service calls are made
To attend to customers off-contract service calls and ensure that all such calls are promptly attended to in a professional manner
Logistics:
To provide necessary logistics for after-sales services
Safety:
To create a Safety program and ensure compliance by all personnel
Accounting:
To procure invoices for service contracts and off – contract calls and ensure that all invoices are paid
Other duties:
Carry out any other related duties, as may be required.
Job Requirements:
Attractive and negotiable
Education:
A good first degree in engineering from a reputable university or polytechnic, preferably in Mechanical Engineering
Working knowledge of Microsoft Excel, Word and PowerPoint
Experience:
At least 3 years’ post-graduation experience in Customer Service or Sales in an engineering company is required
Previous experience froma company that is into electrical/home appliances will be an advantage
Skills Required:
Good communications skills
Good planning skills
Our ideal candidate will possess the following additional attributes:
Coordination
Passion for service
Self-driven
Good communication skills
Customer service orientation
Application:
Interested candidates who meet the above criteria should forward CVs to recruitment@stresertservices.com using CSE-2021 as subject of the application before 25th March, 2021. Only shortlisted applicants will be contacted for interviews.