Jobs Description

VACANCY FOR A CLIENT SERVICE EXECUTIVE

Job Description

Our client is an industrial printing organization based on the mainland of Lagos with equipment and facilities that cannot be rivalled in sub-Saharan Africa.

Job Location: Yaba, Lagos State. The ideal candidate should be resident within Yaba and its immediate environs (e.g. Ebute Metta, Akoka, Shomolu, Bariga, Jibowu).

Job Summary:

The ideal candidate will act as the first point of contact on behalf of the company with clients; Serve visitors by greeting, welcoming, and directing clients appropriately; notifies company personnel of visitors’ arrival; Maintains security and telecommunications system.

Detailed Job Duties:

·         Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

·         Directs visitors to the appropriate sections.

·         Maintains security by following procedures; monitoring logbook; issuing visitor badges.

·         Maintains a professional work environment and administrative support.

·         Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.

·         Maintains safe and clean waiting area by complying with procedures, rules, and regulations.

·         Schedule and maintain appointments diary.

·         Coordinate incoming and outgoing mails, packages, and deliveries.

·         Supply information regarding the organization, products, services and policies to clients on enquiry.

·         Deals with compliant tactfully, calmly and politely

·         Reports and document issues for resolutions.

·         Inform line manager adequate information when the need arises.

·         Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service.

·         Any other duty as assigned from time to time.

Desired Qualities:

·         The ideal candidate should have superior organizational skills; be self-motivated; resourceful; detail-oriented; energetic; have an excellent communication and interpersonal skills; have the ability to prioritize and handle multiple client/project queries at a time.