A trademark recruitment portal of StreSERT Services Limited
GUO Transport Company Limited is a division of G. U. Okeke & Sons Limited, a household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.
We are recruiting to fill the position below:
Job Title: Customer Service Agent
Job Category: Customer Service
Receiving inbound calls and ensuring first time resolution
Making outbound calls to get feedback from passengers(at least 100 calls)
Maintain a proper filing system for passenger manifest for reference purposes
Handle customer issues either via calls, social media platforms and emails and ensure prompt resolution within 48 hours of such issues been logged by the customer
Bring up suggestions on how to improve the customer experience
A Bachelor's degree/ HND in any related discipline
0-2 years’ work experience
Must be able to communicate fluently in English Language. (knowledge of a Nigerian language will be an added advantage)
Previous experience in a customer support role
Applicants should be not more than 30 years of age
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices.
Possess good communication skills
Be a team player
Be able to multi-task, set priorities and manage time effectively.
Interested and qualified candidates should send their Applications to: email@example.com using the "Job Title" as subject of the email.